We offer Free Shipping on all US orders over $50.
Shipping is calculated in the shopping cart during checkout before payment is processed.
Shipping costs is calculated using the least expensive carrier based on the delivery time you select and the shipping weight of the order.
We ask our customers to please allow 1-2 business days for their orders to be processed and shipped. Orders with express shipping methods are placed in priority and are shipped same day if it is submitted before 1 pm PST.
In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to email@example.com referencing your order number.
We offer the following methods:
- Standard (5-7 Business Days)
- Economy (3-5 Business Days)
- 3 Day (3 business Days)
- 2 Day (2 Business Days)
- 1 Day (1 Business Days)
We utilize the following carriers:
When your order is shipped, you will receive an email containing the tracking number at the end of the business day.
Please feel free to contact Customer Service if you have any questions regarding your order.
We offer a 30-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online. With this understanding, we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
If you or your customer received a defective item, you may return it within 30 days from receipt of delivery. You will need to contact our Customer Service department at firstname.lastname@example.org. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
If a replacement is desired, the defective item will be replaced upon validation of defect.
If you or your customers are not satisfied with your purchase, for any reason, you may return it within 30 days of receipt of delivery. Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.
To initiate a return, please contact our Customer Service department at email@example.com. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.